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NAF Conference Offers Return to Industry Camaraderie

The National Automotive Finance Association (NAF) held its annual Non-Prime Auto Financing Conference last week in Plano, Texas. This was a great opportunity for subprime lenders to network, share best practices, get updated on industry trends and learn about new innovations in our space. I spoke to many lenders, agents and other vendors who were really glad to be back – we’ve all missed the camaraderie and learning that can happen when we come together. The group was eager to talk about what’s coming for the industry as the pace of collections and recoveries begins to increase. There was a

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Blog

Part 3 of Auto Recall Blog: Making Contact with Vehicle Owners

Once a valid owner and address have been confirmed, the next challenge comes with making successful contact with the individual. Beyond traditional methods of mailed notices and even phone calls, innovative, multi-channel strategies are needed to reach owners and encourage them to take action. One industry expert said, “Having a

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The Challenges of Auto Recalls

Finding Vehicle Owners A number of factors present challenges when it comes to completing a repair on a recalled vehicle part. One of the greatest ones lies with the seemingly basic step of locating the vehicle. Why is this so difficult?  Address data decays at a rate of 2% a

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How Data and Innovation Are Solving Auto Recall Challenges

In October last year, we hosted our first-ever DRN Virtual Showcase, which brought together experts from across the auto recall industry to discuss how effective and creative use of data and communication can improve auto recall completion rates. Our panelists included:  Angel Preston – Formerly Director, Safety, Alliance for Automotive

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Employee Spotlight: Kristi Flores

Questions 1. What makes you proud to work at DRN? I love how much we support each other. We work together as a team and we are able to get many different perspectives on everything we do. It really contributes to our team’s successes and enables us to help our

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Powerful Stories of LPR Data in Insurance & Other Investigations

DRN’s first-ever Virtual Showcase brought together experts from across the auto industry to discuss perspectives, trends and best practices for using license plate recognition (LPR) data to solve various challenges and drive success. One section of the agenda focused on the auto insurance piece of the industry, specifically on how

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Lenders Use a People-Centric Approach Through Pandemic

At DRN’s Virtual Showcase in October 2020, we hosted leaders from across the auto lending industry to discuss how their organizations weathered the COVID-19 pandemic. Our team of experts included: Danielle Arlowe – SVP, American Financial Services Association (AFSA) Chuck Blommaert – VP Loan Servicing, Flagship Credit Acceptance Anthony Capizzano

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Why Elevate the Agent? Rewarding Loyalty and Results

DRN prides itself on our strong partnerships with our affiliates. Without them, the continuous stream of license plate recognition (LPR) scans that fuel the auto recovery industry runs dry. Our affiliate team focuses time and effort on building relationships with our agents to ensure they have the technology, resources and

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UCW Recap: Opportunity Through Chaos

At Used Car Week 2020, I talked with Zach Hallowell from Manheim Digital Solutions about both the challenges and opportunities we observed and experienced across the auto lending and repo industries during COVID-19. One key factor we discussed was how much the pandemic has changed buyer behavior. Zach talked about

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